PRIVACY POLICY

You're in Safe Hands

Rewards Card Policies:

Once you receive your new Brew Haven Rewards card, make sure to register it online using a valid email address. This step is required to start earning points, which leads to free coffees for up to 300 days after activation. Don't forget to swipe your rewards card with every purchase to earn rewards! You can find additional information on our Brew Haven Rewards card policies by visiting our FAQ section or contacting us directly.

*Please Note* - The free 6th coffee promotion entitles you to a complimentary small-size hot beverage of equal or lesser value. Simply present your registered card at any Brew Haven location to redeem.

Rewards App Policies:

Before you can start using the Rewards App, you will need to merge it with a pre-registered Rewards Card or create a new account using a valid email address. Don't forget about your free loyalty coffees for the first 300 days, which are redeemable at any time before expiration. Your free birthday muffin can be redeemed upon purchase of another full-price product. Find more information and assistance through our FAQ page.

Represented by Foodco U.K. Group, Brew Haven is the acting controller and is responsible for processing data on this website.

CONTACT DETAILS

Our full contact details are as follows:
45 Rosewood Crescent Manchester M14 6AB United Kingdom
Email: [email protected]

You can file a complaint with the Information Commissioner's Office (ICO), the U.K.'s data protection authority. Although we encourage our customers to reach out to us first regarding any complaints, you can find more information about the ICO at http://www.ico.org.uk/.

CHANGES TO THE PRIVACY NOTICE
This version was last updated on 16/06/2024

THIRD-PARTY LINKS

This website contains links to third-party websites, plugins, and applications where clicking or enabling these connections may result in data collection. This may also include sharing with third parties sites we do not oversee and recommend reviewing their individual privacy policies.

2. THE DATA WE COLLECT ABOUT YOU

Personal data refers to information that can identify an individual, which we collect, use, store, and transfer various types. This excludes anonymous data.

Identity Data: Includes first name, surname name, username or similar identifier, marital status, title, date of birth and gender. Contact Data: Includes email address, postal address and telephone numbers. Transaction Data: Includes details about products and services you have purchased from us. Technical Data: Includes IP address, login details, browser information, operating system, and other technology used to access our website. Profile Data: This includes your username and password, purchases or orders you made, your interests, preferences, feedback, and survey responses. Usage Data: Includes information about how you use our website, products and services. Marketing and Communications Data: Includes your preferences in marketing, third-party, and direct communication. Aggregated Data: We collect, use, and share aggregated data. This pertains to statistical or demographic information that does not directly identify you. However, if combined with your personal data, it is then treated as personal data and is governed by this privacy notice. Special Categories of Personal Data: We do not collect any sensitive personal data or information about criminal convictions and offences from you.

IF YOU FAIL TO PROVIDE PERSONAL DATA

If required by contract or by law, failure to provide requested personal data may prevent us from fulfilling our obligations, potentially leading to the cancellation of products or services pertaining to you. This comes with a notification provided accordingly.

3. HOW YOUR PERSONAL DATA IS COLLECTED

We use various methods to collect data about you. Some of these include: Direct Interactions: On various occasions, you may give us information about your identity and contact details through forms or correspondence with us via post, phone, email, or otherwise. This includes circumstances when you provide personal data, such as:

- Register your Brew Haven Rewards Card
- Subscribe to our services or digital communications
- Requester marketing material to be sent to you
- Enter a competition, promotion or survey
- Provide direct feedback to our business

4. HOW WE USE YOUR PERSONAL DATA

Your personal data will only be used in accordance with the law. This is typically common with fulfilling contractual obligations, pursuing legitimate interests, or complying with any legal requirements.

PURPOSES FOR USING YOUR PERSONAL DATA

Your personal data is used to fulfil contracts and serve our legitimate business interests. These may include managing Brew Haven Rewards Cards, collecting feedback, and improving website functionality and user experience with the help of data analysis.

MARKETING We offer our site visitors options for controlling how their personal data is utilized. This is especially true regarding marketing material, as well as advertising preferences.

PROMOTIONAL OFFERS FROM US We may use your identity, contact information, technical usage, and profile data to tailor our marketing efforts to your interests. You will receive our marketing communications unless you manually opt-out, which you can freely request at any time.

THIRD-PARTY MARKETING Outside of the Foodco. group of companies, we will never share your personal data.

OPTING OUT You can opt out of Brew Haven or third-party marketing communications at any time. However, this does not pertain to data collected from purchases, service experiences, or other transactions.

CHANGE OF PURPOSE We use your personal information only for the purposes for which it was collected. If we need to use your data for any other reason, you will be notified of the legal basis, processing as permitted by law without your consent.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with:
- Other companies within the Foodco. group
- Third parties in the event of business changes
All parties involved must adhere to strict legal standards and must process data in accordance with the provided directions without using it for their own purposes.

6. INTERNATIONAL TRANSFERS

We share your personal information within the Foodco. Group, which entails sharing your data outside the European Economic Area (EEA). Your data is protected under equivalent standards by requiring all relevant companies and third parties to follow strict data processing rules.

This also includes utilizing approved contracts or Privacy Shield frameworks where applicable for transfers to the U.S. If you would like additional information on the topic, please don't hesitate to contact us.

7. DATA SECURITY

We make use of robust security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Access to this information is restricted to authorized personnel and third parties who process your data under strict confidentiality agreements. Moreover, we have procedures in place to address and notify you of any data breaches.

8. DATA RETENTION

HOW LONG WILL YOU USE AND RETAIN MY PERSONAL DATA?

Brew Haven retains your data as long as necessary for its intended, lawful purpose. Whether it pertains to legal, accounting, or reporting matters, we recognize your concerns about data safety. Due to the sensitive nature of the topic and the potential risk of harm, you may request deletion, and we may anonymize data for research or statistical use.

9. YOUR LEGAL RIGHTS

You always retain the right to access, correct, erase, or object to the processing of your personal data. This includes withdrawing consent, and you will need to contact us directly to exercise these rights.

NO FEE USUALLY REQUIRED

While accessing your personal data is free, we may charge a reasonable fee for repetitive requests if they are deemed unfounded.

WHAT WE MAY NEED FROM YOU

To ensure universal data security while expediting your response, Brew Haven may request detailed information pertaining to your identity to validate your right to access your personal data.

TIME LIMIT TO RESPOND

All legitimate requests are generally handled within one month. However, complex or multiple requests may take longer to process, in which case we will keep you informed with updates.